faq

Frequently asked questions

what are your products?

Online Gift Shop specializing in woodcraft & unique aromatherapy crafts. We carefully crat and produce all items to give you the best quality item perfect for any occasion gift.

PAYMENT CHANNELS

For your convenience, we offer wide options of payment from Credit Cards (Visa & Mastercard), Direct Debit (BPI & Unionbank, E-Wallets (Gcash, Paymaya & GrabPay) and Offsite payment (7Eleven & Cebuanna Lhuillier).
Simply checkout through our authorized payment channel - "Xendit" to process the payment.

SHIPPING

We are partnered with leading nationwide couriers in order to fulfill nationwide orders.
Shipping rates vary depending on the delivery address and package specifications.
Shipping Lead Time:

GMA: 1-2 working days
Luzon: 2-4 working days
Visayas: 3-5 working days
Mindanao: 3-5 working days

*shipping lead time may adjust accordingly should there be any delays experienced by our third party logistics partners.

RETURNS

We carefully inspect each product before arranging deliveries to our valued customers. On the event of damaged returns scenario, you may email the following details to us at hello@glowwsy.com.ph

Order Reference Number
Supporting photos and videos for the claim
Invoice copy